Service   and   Training
"Taking customers demands as the center, taking service as guide" is the management principle which Sciyon always adhere to. With more than a decade accumulation and engineering experience, Sciyon constitute a unique professional solution and service to specified application of different users.
 
24 hours hotline
Engineering service
Emergency service
Prevention service
Value-added service
Technical consulting
Expert phone support
Equipment spot check
Periodic optimization of system
Engineering design
Emergency field support
Function spot inspection
System guarantee service
Field debugging
Remote diagnosis service
Software upgrade
Skill upgrade
Spare parts
 
 
 
 
Engineering service: Sciyon provides professional and perfect service uninterruptedly for the users from technical consulting, technical exchange, design support to user training, field installation and guidance, system debugging and putting into operation, system upgrade and update, update of spare parts, lift-time guarantee repair etc.
 
Emergency service: quickly lock the real cause of the fault through expert phone support and remote diagnosis, resolve the problem arising in the first time through expert guidance or emergency field service so as to guarantee system recovery and operation.
 
Prevention service: according to actual overhaul plan of the customer, promptly arrange professional maintenance personnel to carry out comprehensive spot inspection works so as to keep the equipment in good running condition; inspect and confirm the system functions to ensure the safe running of the system; provide all-round test and related upgrading services for software and hardware of products to improve the running stability of system.
 
Value-added service: apart from standard service, Sciyon provides many customized services for you, such as accompanying production service, emergency transformation and upgrading service, maintenance contract, customized technical training, round-the-clock quick service, system upgrading transformation and so on in order to satisfy customer’s requirements in many aspects.
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Nanjing SCIYON Automation Group Co., Ltd.  ICP  07026162